FAQ

Shipping

ShopCheeky offers free worldwide shipping, taking from 2-4 weeks to get your order to you! For some countries it may take up to 6 weeks for you to receive your order. Orders will be processed and shipped within 7 business days after payment. Please keep in mind that it takes us 3 days to receive your payment from the bank, after which your product will be shipped immediately. By continuing your order, you agree to these terms and will not be able to request a refund based on the the time it takes to process and ship your order.

Please note: in order to ensure we get each product to you as soon as possible, your order may ship in multiple packages, with some arriving earlier than others. 

Tracking Numbers

ShopCheeky does not provide tracking numbers- as shipping is free. If you do receive a tracking number, it is not for you to track your order, but is for us to track that your item has been shipped out. 

Returns & Exchanges

Unless the item is faulty, ShopCheeky does not offer returns and exchanges on any products. Please familiarise yourself with our shippings and returns before placing an order, as we are unable to refund due to change of mind.

If the item is faulty, please send images and your order number to info(at)shopcheeky.net with subject heading: REFUND REQUEST

Duty & Customers

In some select circumstances, an extra duty/custom fee may be applied to be paid additionally by the recipient. ShopCheeky is not responsible for any additional fees.

Order Cancellations

If your order has not been shipped, please email info(at)shopcheeky.net with "Cancel Order" and your order number as the subject line. 

Is Your Site Secure?

Absolutely! ShopCheeky uses Stripe for all transactions, meaning your details and sensitive information are encrypted to prevent any issues! We are working to add PayPal soon so stay tuned!

Are You Guys Looking For Promoters?

Yes! If you have over 10k followers on Instagram, regram one of our product images with #shopcheekypromoter and tag us (@shopcheeky_) in the pic. We'll DM you via Instagram if you're chosen!

Contact Us

If you have any other questions or feedback, DM us @shopcheeky_ on Instagram. For serious enquiries, send us an email at info(at)shopcheeky.net